Privacy Policy
Effective Date: 18 November 2025
This Privacy Policy explains how TakeFlight Digital Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website, use our platform, or purchase any of our services or digital products.
By using our services or visiting www.takeflight.digital, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
TakeFlight Digital Ltd
143 Tamworth Road
Long Eaton, Nottingham
NG10 1BY
Company Reg. Number: 16001896
VAT Reg. Number: GB478439636
Email: [email protected]
2. What Data We Collect
We may collect and process the following types of personal data:
a) Information You Provide
- Full name, email address, phone number
- Business name and role
- Payment and billing information (processed via Stripe)
- Survey or quiz responses
- Information submitted via contact forms or support requests
b) Automatically Collected Data
- IP address and browser type
- Device and usage information
- Site analytics (via cookies or third-party tools like Google Analytics)
- Log data when you access your account
c) Client Data (CRM Data)
If you upload data into your TakeFlight account (e.g. leads, client details, communications), you are the data controller, and we process that data on your behalf.
3. How We Use Your Data
We only use your data when we have a lawful basis, including:
- To provide and manage your subscription or service
- To personalise your experience and improve the platform
- To deliver onboarding, support, and updates
- To send transactional communications (e.g. invoices, confirmations)
- To send marketing communications (if you’ve opted in)
- To comply with legal or regulatory obligations
We never sell your data to third parties.
4. How We Store & Protect Your Data
Your data is stored securely using trusted cloud-based infrastructure and protected through:
- Encrypted data transfer (HTTPS/SSL)
- Secure third-party payment processing (Stripe)
- Access controls and authentication measures
- Regular security audits and monitoring
5. Third-Party Tools We Use
We may use third-party services to help us operate TakeFlight, including:
- Stripe (for payments)
- Google Analytics (for usage data)
- WhatsApp, Google Business, and third-party APIs (for integrations)
- Customer support platforms (e.g. ZitBit Helpdesk, Gmail)
Each of these providers has its own data policies and complies with relevant data protection regulations.
6. Your Data Rights (UK GDPR)
As a UK resident, you have the right to:
- Access a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain types of data processing
- Withdraw consent (e.g. marketing communications)
To exercise your rights, email: [email protected]
We will respond within 30 days of receiving your request.
7. Marketing Preferences
You may receive marketing emails from us if:
- You opted in via our website
- You purchased a product or service and didn’t opt out
- You can unsubscribe at any time using the link in the email or by contacting us.
8. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil our service obligations
- Comply with legal, accounting, or reporting requirements
- Support legitimate business interests (e.g. troubleshooting)
If you cancel your account, we may retain your data for a limited time before securely deleting it.
9. International Transfers
Your data may be processed outside the UK (e.g. in the US or EU) if our third-party providers operate globally. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).
10. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enable core site functionality
- Track usage and performance (analytics)
- Improve user experience
For more detail, please refer to our separate Cookie Policy.
11. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and post the changes on this page.
12. Contact
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